What to do when a project fails
Open the step's log, ask the chat what went wrong, fix the input or code if you can, and use Continue or Start over. If the project fails for a reason on our side, the credit is restored under the Refund Policy.
A failed run is information, not a dead end. The log shows what was run and where it stopped.
Steps
- 1
Read the error card
A run that stops shows an error card with the reason.
- 2
Check your plan and connection
Open Usage to see whether you reached your Claude plan limits, and check your internet connection.
- 3
Ask the chat
Press Chat and use What should I check. It can see the project folder.
- 4
Fix the cause
Common causes: a missing dataset, a wrong file path, Python not on PATH, a missing package or a locked folder.
- 5
Continue or start over
Continue resumes the same conversation and keeps progress. Start over runs the step again (not available for the manuscript).
- 6
Contact us if it still fails
Email courses@skilldux.com with the project name and the last lines of the log.
Tips
Keep your project folder on a local drive with free space
Close other programs that lock the project folder
Common mistakes
- Deleting project files to fix an error
- Re-running repeatedly without reading the log
Questions
Is the credit restored?
A failed project's credit is restored. See the Refund Policy for the rules.
Can I get a refund for a weak result?
No. A weak result is a real result and is reported as it is.
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